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Elementi di base della lettera commerciale in lingua inglese

red - Di seguito vengono proposti gli elementi essenziali di una lettera commerciale in lingua inglese. Essi possono essere proposti nelle classi in cui sono attivi dei percorsi CLIL di Economia in inglese.

Business Letter Basics

The Start

Dear Personnel Director,
Dear Sir or Madam (use if you don't know who you are writing to)
Dear Mr, Mrs, Miss or Ms (use if you know who you are writing to, and have a formal relationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)
Dear Frank (use if the person is a close business contact or friend)

The Reference

With reference to your advertisement in the Times, your letter of 23 rd March,
your phone call today,
Thank you for your letter of March 5 th .

Agreeing to Requests

I would be delighted to…

Giving Bad News

Unfortunately,
I am afraid that

Enclosing Documents

I am enclosing
Please find enclosed
Enclosed you will find

Closing Remarks

Thank you for your help. Please contact us again if we can help in any way.
there are any problems.
you have any questions.

Reference to Future Contact

I look forward to ...
hearing from you soon.
meeting you next Tuesday.
seeing you next Thursday.

The Finish

Yours faithfully, (If you don't know the name of the person you're writing to) Yours sincerely, (If you know the name of the person you're writing to) Best wishes,
Best regards, (If the person is a close business contact or friend)

Layout elements:

Reference

The date (American and British versions are different)

The addressee (or recipient’s

The attention

The salutation (Dear Sir, Dear Ms. Jones, etc.)

The body of the

The complimentary close

Your signature

The enclosure

Why write a business letter?

Useful website for further business letter practice: http://www.usingenglish.com/resources/letter-writing.html

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